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Terms of Service

I’m delighted to have you on this exciting journey with me. As we begin, it’s important to lay a foundation for a successful and clear mentoring relationship. Below, you’ll find some key terms that will help us work together effectively and make the most of this experience. Let’s dive in and make your entrepreneurial journey a remarkable one!

  1. Retainer Basis: You’re not just paying for sessions but for ongoing support including chat, access to our Slack group, emails, discounted courses, ad-hoc help, calls and more. Missed sessions? Let’s chat and see if we can fit it in the current billing cycle. But remember, your retainer remains due even if sessions are missed and calls do not roll over to future billing periods.
  2. No Refunds: Mentoring is a commitment. Payments are non-refundable once a period has begun, whether or not all sessions are used. This is because you’re securing my time, attention, and access for that period, not just the individual sessions. Please only sign up if you’re ready to commit fully.
  3. Individual Sessions: Mentoring sessions are strictly 1-to-1. This ensures personalised attention and tailored advice suited to your unique needs. Group sessions are not available to maintain this level of focus and quality. If you are interested in group sessions, please reach out to discuss the possibilities and associated costs prior to booking. If you have booked already, please let me know as soon as possible.
  4. Confidentiality and Recording Policy: All mentoring sessions are confidential. Recording of calls, whether by audio, video, or note-taking apps, is strictly prohibited without prior written consent. This protects the sensitive and proprietary nature of the information shared during sessions. As a mentor, I may use Gemini to take structured notes during our discussions. These are for clarity and continuity only, and a copy will be emailed to you after each session. Unauthorised recordings or distribution of these notes are not permitted. This policy ensures that everything shared remains secure and that our sessions remain a safe and open space for honest discussion.
  5. On rare occasions I will need to miss a session. If this happens I will always try to reschedule within the billing period, but if that is not possible then the session will not roll over.
  6. Commitment is Key: I’m selective about who I mentor and expect you to be serious about this journey. If I feel you’re not fully engaged, I may open your slot to another mentee.
  7. Platform Integrity: If you discovered my services through a third-party mentoring platform, please respect the platform’s terms of service by not contacting me directly outside of the platform’s communication channels. These platforms are valuable and have rules to maintain the integrity and fairness of their services. Contacting me directly may violate these terms and can lead to consequences for both of us.
  8. Prompt Payments: Invoices are automatic and timely payment is appreciated. If there’s an issue, let’s talk. However, consistent late payments may lead to ending our mentorship.
  9. Cancellation Policy: Either of us can end the mentoring at any time. If you decide to cancel, just clear any outstanding invoices. Regular members may continue in our Slack group as long as they’re respectful and positive contributors.
  10. Respect the Network: Our Slack group isn’t for sales pitches. It’s a support network, not a marketplace. Please don’t solicit my clients or fellow mentees.
  11. No Guarantees: While I’m here to guide you, your success and failures are your own. By working with me, you acknowledge this and understand that I’m not liable for any business outcomes.

    I also want to make it clear that any advice, suggestions, or materials I provide are shared in good faith and for informational purposes only. While I strive to offer the best guidance possible, I cannot take responsibility for how this information is interpreted or applied. You agree not to use anything I share during our sessions as the basis for legal action or any other adversarial measures against me. This is to protect both of us and ensure that our mentoring relationship remains constructive and beneficial.

Privacy Policy

By providing your personal data, you agree to its use for the primary purpose of processing and completing your orders. This data is crucial in facilitating a seamless transaction and delivery process. Additionally, your information aids in enhancing your interaction with the website, aiming to provide a personalised and efficient browsing experience. Beyond these immediate uses, your data may be employed for other necessary functions, which could include, but are not limited to, internal business analyses to improve our services, and compliance with legal and regulatory obligations.

We are committed to maintaining the confidentiality and security of your personal data. As part of this commitment, we assure you that your information will not be sold, exchanged, transferred, or given to any third parties for their marketing purposes. Any sharing of your data will strictly adhere to the purposes outlined here, underpinned by a stringent privacy policy that respects your rights and data integrity.

All mentoring services and communications are confidential and are provided on a “without prejudice” basis, protecting the mentor from any legal actions. This means that any discussions or materials shared during the mentorship cannot be used in any legal proceedings against the mentor. The information provided is intended solely for guidance purposes, and the mentor disclaims any liability for any actions taken or not taken based on the advice or information provided. Mentees agree that they are solely responsible for their own decisions and actions, and that the mentor cannot be held liable for any business outcomes. The content of the sessions is confidential and must not be shared without the mentor’s explicit consent.